GDPR Policy

1. Data Controller Information

Real Estate Raven acts as the data controller for personal data collected through our mobile application. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interest: To provide property valuation services
• Consent: For location data processing when you grant app permissions
• Contract: To deliver the services you have requested

3. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Protection from automated profiling

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Location data: Processed in real-time, not permanently stored
• Usage analytics: Retained for 2 years for service improvement
• Support communications: Retained for 3 years

5. Data Transfers

We may transfer your personal data outside the European Economic Area (EEA) only when appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules
• Certification mechanisms

6. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, where feasible.

7. Data Protection Officer

You can contact our Data Protection Officer regarding any data protection matters at:

support (at) realestateraven (dot) co (dot) uk

8. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the UK, this is the Information Commissioner's Office (ICO).

9. Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at:

support (at) realestateraven (dot) co (dot) uk

We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

10. Updates to This Policy

We may update this GDPR Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes and update the "Last updated" date at the top of this policy.